<transcy>5% of every order goes to a needy animal shelter.</transcy>

Refund policy

Right of withdrawal
CANCELLATION POLICY & REVOCATION FORM
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
A. Cancellation policy
Right of cancellation You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us (LOCK DOG, Thaerstraße 40, 10249 Berlin, Germany, Tel .: 015222967117, E-Mail: info@lock-dog.com) by means of a clear declaration (e.g. a by post sent letter or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel this contract, we have to repay all payments that we have received from you, excluding delivery costs (if the goods have been dispatched), immediately and at the latest within fourteen days from the date on which the notification was given we have received your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. (as soon as the goods have been removed from the blister packaging).
B. withdrawal form
If you want to withdraw from the contract, please fill in this
Form and send it back.
At
LOCK DOG
Thaerstrasse 40
10249 Berlin
Germany
Email: info@lock-dog.com
I / we (*) hereby revoke the contract concluded by me / us (*)
about the purchase of the following goods (*) / the provision of the following
Service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer (s)
________________________________________________________
Address of the consumer (s)
________________________________________________________
Signature of the consumer (s) (only when notified on paper)
_________________________
date
(*) Delete where inapplicable
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